Norbert Detressangle


In 2010 Norbert Dentressangle (NDL) took over the managed service for the CHEP pallet repair and distribution centre in Essex.  A1 Personnel started to supply to the CHEP site in 2003 when the incumbent agency was not able to supply the right calibre of staff.  With increasing attrition rates and low productivity A1 Personnel saw an opportunity to evaluate the workforce requirements and build a recruitment model that would assis the site in becoming successful.

Over a 3 month period A1 Personnel increased the share of agency staff due to lower attrition then the incumbent agency.  After 5 months of trading with CHEP, A1 Personnel put forward a proposal to open an A1 Personnel office on site and manage the full recruitment process.  Through understanding the difficulties in performing the available job roles at CHEP we were able to target the right workforce from the local area.  With strong management processes and daily meetings with the internal management team, A1 Personnel were able to deliver a 50 man strong workforce, consistently hitting targets with excellent attendance and commitment from the workers.

Since the inception of our recruitment facility at CHEP the business has changed hands through 2 managed service providers.  We have worked in partnership with Medway Hauliers and are now building strong relationships with Norbert Dentressangle since taking over the contract in 2011.


A1 Personnel continue to provide NDL with a full on site support service.  Regular inductions require A1 Personnel to conduct weekly group interviews with site tours.  This ensures that all applicants are aware of the working environment and requirements of the role.  The current service at NDL includes:

  • On site presence 5 days per week with weekly support from A1 Personnel Senior Management Team
  • Bilingual Consultant
  • Attendance of all management and production meetings to discuss temporary workers performance
  • Daily coaching and meetings with workers
  • Daily MI reports sent to NDL Management Team
  • Fully managed interview, assessment and induction process allowing site management to concentrate on daily productivity
  • Improved attendance and attrition rates

A1 Personnel first started to work with Asda in 2004, supplying Class 1 drivers to Dartford. After 3 years of successful supply we were asked to become involved in the supply of Warehouse Operatives due to a failure to supply from the incumbent agency.

A1 Personnel have been trading with Morrisons since 2009 when the distribution centre opened in Sittingbourne. In this time we have evolved a bespoke onsite solution that manages the daily workforce fluctuations and enables Morrisons to flex number with sometimes only an hours notice.