Customer Care Specialist - London - Perm

Location London
Discipline: Office & Management
Job type: Permanent
Salary: £27,000 - £30,000 per annum
Contact email: applications@a1personnel.co.uk
Job ref: CCSLP1
Published: 19 days ago

A1 Personnelare currently recruiting for a Customer Care Specialist for a permanent position on behalf of our client based in Beckton.

Duties will include:

  • Liaising with customers&clients via email and telephone

  • Processing Spare parts, quotation, repairs, customers returns, complaints and other general admin duties

  • Coordinating all aspects of customer complaints

  • Managing projects alongside daily duties through building a global network and influencing stakeholders

  • Checking stock levels

  • Liaising with production, stores, packing and shipping departments to ensure customers orders are proceed on time and as required

  • Liaising with the accounts department to find out if payments has been made for quotations that the code is changed into a firm order

  • Updating CRM

  • Creating and producing invoices

Requirements:

  • Excellent verbal and written communication skills

  • Ideally will have customer care experience in a manufacturing or technical organisation

  • Ability to work well under pressure

  • Good IT skills

  • Manufacturing or technical organisation experience