Responsible for all service department invoicing

Diagnose and respond to customer support service call requests. (shared)

Develop, maintain, and update all required documentation in a timely manner.

Liaise with necessary parties regarding lead times.

Track any warranty claims. (shared)

Capable of creating quotations (preferred but not ideal)

Liaise with clients on any payment queries.

Maintain a busy inbox (shared)

Raise purchase orders for materials and parts.

Complete and submit engineer timesheets (shared)

Invoice clients for completed contract work.

Set up contracts and add quoted jobs onto our systems using CRM.

Scheduling and booking engineers (shared)